We take your privacy seriously. Your privacy is important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of your personal information. This policy governs the privacy terms of our App Services and any associated Applications Features (collectively, "App Services"), as owned and operated by us.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfilment of those purposes.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
You can visit the Application and browse certain (this means limited services offered for visitors) App Services without having to provide personal details. However, you will be required to sign up for an account if you wish to use the entire App Services and the “Products” and “Services” offered by those Service Providers via Saloony Application.
SECTION 1 – DEFINITIONS
1.1 “App Services” refers to our Application Services (which includes any Application feature that is visible and accessible via Saloony Application for the purpose of customer use) that can be accessed and managed via Saloony Application using the supported Platforms (such as: iOS and Android Mobile Devices and iOS, Android Tablet Devices, Web Browsers, and any other Media Platforms). Some of our App Services includes (but not limited to): User Account Management (involving creating and updating information), Order Management (involving Cart, Checkout, Payment Status and order tracking & invoicing features), “Products” and/or “Services” Information, and other online materials or information published via the Saloony Application.
1.2 "Non-Personal Information" is information that is not personally identifiable to you and that we automatically collect when you access our Saloony Application through any of the mentioned device in the Section 1.1. It may also include publicly available information that is shared between you and others.
1.3 "Personally, Identifiable Information" is non-public information that is personally identifiable to you and obtained in order for us to provide you our App Services. Personally, Identifiable Information may include information such as your first & last name, display name, address, phone, date of birth, email address, and other related information that you provide to us or that we obtain about you.
SECTION 2 – YOUR PRIVACY
2.2 We may also utilize your personal data and various other personally non-identifiable info gathered through the Application to assist us with improving the information, material and functionality of the Application, to much better comprehend our users, and to improve our App Services.
2.3 You must only submit personal data which is accurate and not misleading, and you must keep it up to date and inform us of any changes to the personal data you have provided to us. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.
SECTION 3 – INFORMATION WE COLLECT FROM YOU
3.1 Generally, you control the amount and type of information you provide to us when using our Application.
3.2 As a Visitor, you can browse our Application to find out details regarding the offered “Products” and “Services” from various Service Providers without registering your Account in Saloony Application. This means, you are not required to provide us with any Personally Identifiable Information as a Visitor.
3.3 During the course of your use of the Saloony Application and the provision of the App Services, we may collect personal data from you, which includes but is not limited to:
a) Identity data, such as your first name, last name, email, phone, display name, gender, language, data of birth, date of marriage, and profile picture;
b) Contact data, such as billing/delivery address, company details, email address and phone numbers;
c) Checkout data, such as order/booking “Services” and/or “Products” involved and payment details (excluding the payment credit/debit card details) involving your order/booking you are managing through Saloony Application;
d) Transaction data, such as details about orders/booking and payments to and from you, and other details of “Products” and “Services” that you have purchased or obtained through the Saloony Application;
e) Technical data your login data, device information (including device type, operating system, platform and version), time zone setting and location, international mobile equipment identity, device identifier, and other information and technology on the devices you use to access the Saloony Application;
f) Profile data, such as your username and password, orders/booking made by you, your interests, preferences, feedback, and survey responses;
g) Usage data, such as information on how you use the App Services, “Products” and “Services” or view any content on the Saloony Application;
h) Location data, such as when you capture and share your location with us in the form of address update via the Saloony Application;
i) Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
SECTION 4 – SOURCES WE COLLECT YOUR INFORMATION
4.1 During the course of your use of the Saloony Application and the provision of the Services, we may receive personal data from you in the following situations:
a) When you create an account with us;
b) When you order/book any of the “Products” and/or “Services” available on the Saloony Application;
c) When you use any of the features or functions available on the Saloony Application;
d) When you record any user-generated content which is uploaded on the Saloony Application;
e) When you use the communication channels (such as feedback, support and review) on the Saloony Application;
f) When you subscribe to our publications or marketing collaterals;
g) When you enter a competition, promotion, or survey;
h) When you participate in any activity or campaign via our Social Media, Website or the Saloony Application;
i) When you log in to your account on the Saloony Application or otherwise interact with us via an external service or application, such as Emails, Facebook, Instagram, Snapchat, Twitter, or other communication channels managed by us;
j) When a third-party or our service partner lodge a complaint against you or the content you have posted/shared on the Saloony Application.
SECTION 5 – AUTOMATIC INFORMATION WE COLLECT
5.1 Apart from your registered personal data, we also collect your usage related data. When you use our Application, we automatically collect certain usage information by the interaction of your mobile device, tablet or any other handheld device with our Application. Such information is typically considered Non Personal Information. We also collect the following:
5.1.2 Device Information: When you visit the Saloony Application through your mobile device, tablet or any other handheld device with internet connectivity, our backend servers will automatically collect and record data that your device sends whenever you access our Saloony Application. This data may include: your device's IP address; operating system type; the pages within the Saloony Application which you visit; and the time spent on those pages, items and data searched for on the Saloony Application, access times and dates, and other statistics. With the collected information, we may use the data to analyse trends among our users to help improve our App Services or the Saloony Application.
5.1.3 Geographical Information: When you use our Application through your device, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city and/or area you are located in and display information with relevant data. We may share your current location with “Product(s)” and/or “Service(s)” delivery users and/or service partners.
SECTION 6 – USE AND DISCLOSURE OF PERSONAL DATA
6.1 The personal data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related affiliates and their service providers and related companies, companies located both inside and outside your home country, third party investors and other users), for certain purposes, which include but are not limited to the following:
a) To facilitate your use of the App Services or access to the Saloony Application;
b) To respond to your queries, feedback, claims or disputes, whether directly or through our outsourced customer service agents;
c) To process orders/booking you submit through the Saloony Application (Payments that you make through the Saloony Application for “Product(s)” and/or “Service(s)”, whether sold by us or a third-party seller, will be processed by our agent);
d) To deliver the “Product(s)” and/or “Services” you have ordered/booked through the Saloony Application, whether sold by us or our service partners. We may provide your personal information (such as Full Name, Phone, Email, Address, geographical details and Order/Booking details) to the involved third party (such as Delivery Person) and/or service provider in order to deliver the intended “Product(s)” or “Services’ to you;
e) To update you on the delivery of the “Product(s)” and/or “Service(s)”, whether sold through the Saloony Application by us or our service partners, and for customer support purposes;
f) To compare information and verify with our service partner(s) and third parties in order to ensure that the information is accurate (E.g. delivery date/time of the purchased “Product(s)” and/or “Service(s)”);
g) To ascertain your identity for fraud detection purposes;
h) To verify and carry out financial transactions in relation to payments you make online;
i) To improve the layout or content of the pages of the Saloony Application and customise them for users;
j) To identify visitors on the Saloony Application;
k) To verify and accommodate the order/booking you have made via our Application in relation to your preferences you have set in your Application Setting. E.g. preferences such as your gender type, selected language, and notification;
l) To carry out research on our users’ demographics and behaviour;
m) To provide you with information we think you may find useful or which you have requested from us, including information about our or service partners’ “Products” and “Services”, provided you have indicated that you have not objected to being contacted for these purposes;
n) To display your name, username or profile on the Saloony Application;
o) To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to the Saloony Application;
p) To derive further attributes relating to you based on personal data provided by you (whether to us or service partners), in order to provide you with more targeted and/or relevant information;
q) To send you marketing or promotional materials related to your birthday, the fact we miss you (you have not visited for more than twenty-one (21) days) and other special days like Eid and other Public Holidays; and we may also conduct automated decision-making processes in accordance with any of these purposes.
6.2 In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.
6.3 We may share and permit the sharing of your personal data with third parties and our affiliates for any of the abovementioned purposes, including but not limited to, facilitating your use of the App Services, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by us. In sharing your personal data with them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
SECTION 7 – UPDATING YOUR PERSONAL DATA
7.1 It is important that the personal data you provide to us is accurate and complete for you to continue using the Saloony Application and for us to provide the App Services. You are responsible for informing us of changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading, or out of date.
7.2 You may access and update your personal information submitted to us at any time via Saloony Application.
7.3 We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.
SECTION 8 – ACCESSING YOUR PERSONAL DATA
8.1 You may request information about your personal data which we have collected or enquire about the ways in which your personal data may have been used, disclosed, stored or processed by us within the order/booking year. We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request.
8.2 We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within twenty-one (21) days from the date of your request, we will inform you in writing. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable data protection laws).
SECTION 9 – SECURITY OF YOUR PERSONAL DATA
9.1 To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as: restricting access to personal data to individuals who require access; maintaining technology products to prevent unauthorised computer access; and using SSL (secure sockets layer) encryption technology when processing your financial details.
9.2 If you believe that your privacy has been breached by Saloony, please contact us immediately.
9.3 You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
9.4 Your password is the key to your account. When creating the password, please make sure to use unique numbers, letters, and special characters (as per the allowed password policy via Saloony Application), and do not share your account password to anyone.
9.5 If you do share your account details to anyone other than us, you will be responsible for all actions taken in the name of your account and the consequences.
9.6 If you lose control of your account, you may lose substantial control over your personal data and other data submitted to Saloony. You could also be subject to legally binding actions taken on your behalf.
9.7 If your account has been compromised for any reason or if you have grounds to believe that your account has been compromised, you should immediately contact us.
9.8 To maintain a safe environment within your accessing device, we recommend you log out of your account and close the Saloony Application when you are finished with your usage.
SECTION 10 – RETENTION OF PERSONAL DATA
10.1 We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
10.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.
SECTION 11 – RIGHTS OF USER
11.1 As a user you have the right to: withdraw your consent to the continued use; request erasure or blocking of your personal data; request correction of inaccurate or erroneous personal data, unless such request is vexatious or unreasonable; request for reasonable access to your personal data; and request indemnification for damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
11.2 If you want to withdraw your consent, or request for erasure or blocking of your personal data at any time, you may do so by contacting us at email@example.com.
11.3 Please note that if you exercise any of your rights set out above, we may not be in a position to continue to provide our Services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide our Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.
SECTION 12 – MINORS
12.1 We do not sell “Services” or “Products” for purchase by minors (which is to be determined based on the applicable law), nor does it intend to provide any of the App Services or the use of the Saloony Application to minors. We do not knowingly collect any personal data relating to minors.
12.4 We will not be responsible for any unauthorised use of the App Services on the Saloony Application by yourself, users who act on your behalf or any unauthorised users. It is your responsibility to make your own informed decisions about the use of the App Services on the Saloony Application and take necessary steps to prevent any misuse of the App Services on the Saloony Application.
SECTION 13 – THIRD PARTY LINKS
SECTION 14 – LEGALLY REQUIRED RELEASES OF INFORMATION
14.1 We may be legally required to disclose your Personally Identifiable Information, if such disclosure is (a) required by subpoena, law, or other legal process; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties including you and/or other Members; and/or (e) necessary to protect the legal rights, personal/real property, or personal safety of Salon LTD, our Users, employees, and affiliates.
SECTION 15 – SECURITY
15.1 The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We utilize practical protection measures to safeguard against the loss, abuse, and modification of the individual Data under our control. Personal data is kept in a secured database and always sent out by means of an encrypted SSL method when supported by your web browser. No web or email transmission is ever totally protected or mistake cost-free. For example, email sent out to or from the website may not be protected. You must take unique care in deciding what info you send to us by means of email.
SECTION 17 - CONTACT INFORMATION
17.1 We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. If you have any questions about our Privacy Practices or this Policy, please contact us via firstname.lastname@example.org.