Our Terms and Condition was last updated and posted on February 01, 2021.
This Application is operated by Saloony Trading W.L.L. Throughout the Saloony Application, the terms “we”, “us”, “our” and “saloony” refer to Saloony Trading W.L.L and the terms “you”, “your”, “user” and “consumer” refer to Customer. Saloony Trading W.L.L offers this Application as an online platform allowing you to register and use the Application Services and Features upon your acceptance of all terms and conditions stated here.
This Terms and Conditions applies to Saloony Application that is supported in various platforms such as: iOS and Android Mobile Devices, iOS and Android Tablets, Web Browsers, and any other Media Platforms.
If you do not agree to all the terms and conditions of this agreement, then you may not access the Application or use any App Services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new feature or amendment which is added to the current version of the Saloony Application shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our Application. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Application following the posting of any changes constitutes acceptance of those changes.
Saloony reserves the full right to vary, amend or modify or impose new conditions in this Terms and Conditions at any time without any notification to you. Any such variations, amendments or modifications will be reflected by an update on the Application. You are therefore responsible for checking these Terms and Conditions periodically to be aware of any such changes. Your continued access of this App Service following the posting of any changes to these Terms and Conditions shall constitute your acceptance and agreement of the same.
SECTION 1 - DEFINITIONS
1.1 “App Services” refers to our online services (which includes any module or feature that is visible, accessible or available via Saloony Application for the purpose of customer use) that can be accessed and managed via Saloony Application using the supported Platforms (such as: iOS and Android Mobile Devices, iOS and Android Tablet Devices, Web Browsers, and any other Media Platforms). Some of our App Services includes (but not limited to): User Account Management (involving creating and updating information), Order Management (involving Cart, Checkout, Online Payment and order tracking & invoicing features), “Products” and/or “Services” Information, and other online materials or information published via the Saloony Application.
1.2 “Service Provider” in this document refers to our Business Partner or otherwise known as “Product(s)” and/or “Service(s)” seller via Saloony Application.
1.3 “Service(s)” and “Product(s)” in this document refers to the consumable goods and services offered by our Business Partners via Saloony Application.
SECTION 2 - ONLINE STORE TERMS
2.1 The purpose of this Platform is to provide a simple and convenient online shopping experience to all our new and existing customers, linking them to variety of Service Providers of various industries via our online platform.
2.2 Our online platform offers variety of App Services and features to provide customers the ability to search and order/book domestic services & domestic and global products related to Beauty & Lifestyle.
2.3 By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Saloony Application.
2.4 You may not use our “Products” or “Services” for any illegal or unauthorized purpose nor may you, in the use of the App Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
2.5 You must not transmit any worms or viruses or any code of a destructive nature.
2.6 A breach or violation of any of the terms defined in this Terms and Conditions will result in an immediate termination of your account without any notice to you from us.
SECTION 3 - GENERAL CONDITIONS
3.1 We reserve the right to refuse any App Service to anyone for any reason at any time. And we may update or remove any information or App Service at any time for any reason without any notice.
3.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the App Service, use of the App Service, or access to the App Service or any contact on the Application through which the App Service is provided, without express written permission by us.
3.4 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
3.5 We may also, in the future, offer new App Services and/or features through the Application (including, the release of new modules and resources). Such new features and/or App Services shall also be subject to these Terms and Conditions.
SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
4.1 We have made every effort to display as accurately as possible the colours, formats and images of our “Products” and “Services” that appear on the Saloony Application. We cannot guarantee that your device's display of any version will be accurate.
4.2 We are not responsible if information made available on this app is not accurate, complete, or latest. The information on this Saloony Application is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Saloony Application is at your own risk.
4.3 This Saloony Application may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Saloony Application at any time, but we have no obligation to update any information on our Saloony Application. You agree that it is your responsibility to monitor changes to our Saloony Application.
SECTION 5 - PRODUCTS AND SERVICES
5.1 You acknowledge and agree that we provide access to such “Products” or “Services” “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of available “Products” and “Services”.
5.2 Any use by you of “Products” and “Services” offered through the Saloony Application is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which “Products” and “Services” are provided by the relevant Service Provider(s).
5.3 Certain “Products” or “Services” may be available exclusively online through the Application. These “Products” or “Services” may have limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
5.4 We do not warrant that the quality of any “Products”, “Services”, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the App Service will be corrected.
5.5 We reserve the right, but are not obligated, to limit the sales of our “Products” or “Services” to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any “Products” or “Services” that we offer. All descriptions of “Products” and “Services” (including but not limited to “Product” or “Service” pricing) are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any “Product” or “Service” at any time. Any offer for any “Product” or “Service” made on this Saloony Application is void where prohibited.
SECTION 6 - MODIFICATIONS TO THE PRODUCTS AND SERVICES INFORMATION
6.1 Prices for our “Products” and “Services” are subject to change without notice.
6.2 We reserve the right at any time to modify or discontinue the “Products” or “Services” (or any part or content thereof) without notice at any time.
6.3 We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the “Products” and/or “Services”.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
7.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel “Products” and/or “Services” purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address.
7.2 In the event of changing or cancelling an existing order/booking, we may attempt to notify you by contacting the e-mail and/or contact number provided at the time the order was made. We reserve the right to limit or prohibit orders/booking that, in our sole judgment, appear to be placed by service providers.
7.3 You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Saloony Application. You agree to promptly update your account (including your email address and contact number) and other information (including your profile information and saved addresses) so that we can complete your transactions and contact you as needed.
SECTION 8 – COUPONS
8.1 We shall not be liable for any loss, damage or injury suffered or sustained (even if caused by negligence) as a result of accepting and/or using the Coupon, except for any liability which cannot be excluded by law.
8.2 We accept no responsibility for late, lost or misdirected email or other communications. We assume no responsibility for any failure to receive a claim or for inaccurate information or for any loss, damage, or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then we may modify, cancel, terminate, or suspend the coupon.
8.3 Coupons are applicable to Saloony customers and are redeemable via Saloony Application only. Each claimant is entitled to one coupon per transaction.
8.4 Coupons are not transferable and are not redeemable for cash or wallet and cannot be combined with any other coupons or offer (like cashback rewards) or any discounts or promotions offered by us or the service providers.
8.5 Each coupon is identified by a code or ticket and has different rewards. The claimant can decide the reward desired during the booking phase whilst being bound by the conditions linked to the redemption of the coupon.
8.6 Each coupon is valid for a limited time only and expires on the date specified in the coupon details. It is claimant’s responsibility to make sure that the coupon is claimed before the offer/coupon expiry.
8.7 A coupon can only be applied to single order/booking that is yet to be placed via Saloony Application by the claimant. Once the coupon is applied, regardless of the final payment amount of the claimant’s order/booking, the applied coupon will no longer be valid for any future use via Saloony Application. E.g., if the coupon amount is $100.00 and the final payment of the claimant’s order/booking is $50.00 (or less than the coupon value), the claim amount will be $50 only (maximum) since the final payment of the claimant’s order/booking is less than the coupon claim amount, and that is the maximum deductible amount.
8.8 If a coupon is used and an entire order/booking (in accordance with the cancellation policy) is cancelled at any stage, the coupon will no longer be valid or usable for any future order/booking via Saloony Application.
8.9 A coupon can be issued either as coupon code or coupon ticket. If a coupon is been issued as coupon code, then the claimant can only apply the code as direct input (the claimant will key in the code at the coupon code input) in the coupon form via the Cart page of the Saloony Application. If a coupon is been issued as coupon ticket, then the claimant can only select and apply (the claimant will select the coupon from the coupon dropdown input) the given coupon ticket from the coupon form via the Cart page of the Saloony Application.
8.10 The claimant may receive the coupon via email or Saloony Application by us and/or the service providers.
SECTION 9 – CANCELLATION & RESCHEDULE
9.1 While every effort is made to ensure that accurate information is maintained in the “Products” and/or “Services” details (including pricing and descriptions), we reserve the right to cancel any order that is based on inaccurate information. If any given customer information (at the time of order/booking confirmation by the customer via Saloony Application) is incomplete/inaccurate, we reserve the rights to cancel the order/booking with/without notice to the involved customer.
9.2 Cancellation or rescheduling of any placed order/booking by the customer is only applicable and allowed if the order/booking is still requiring approval from the involved service provider.
9.3 An order/booking may be subsequently cancelled by a service provider before you have received a confirmation/acceptance for the placed order/booking.
9.4 Any order/booking cancellation request made last minute (after the minimum required time for the cancellation process as per the terms mentioned in the section 9.5 and section 9.6) will not be encouraged and accepted for any order/booking cancellation.
9.5 If order/booking is made for Salon/Home Service(s), cancellation/rescheduling of placed order/booking must be made at least (minimum required timeframe) 2 hours before the service/delivery time of the placed order/booking.
9.6 If order/booking is made for Make-up Artists, cancellation/rescheduling of placed order/booking must be made at least (minimum required timeframe) 7days before the service/delivery time of the placed order/booking.
9.7 Before the Delivery of “Services” or “Products”:
A. If the customer wish to cancel/reschedule any order/booking after the acceptance/approval and before the delivery of the involved “Service(s)” and/or “Product(s)” for the placed order/booking, the customer must contact the Saloony Customer Service immediately by phone and/or email (if only required by Saloony Customer Service) and request for cancellation with the required order/booking details (Including but not limited to Order Number, Customer Phone Number, and Customer Name).
9.8 After the Delivery of “Services” or “Products”:
A. The cancellation will not be accepted under any circumstances. Therefore, the customer must complete the payment for the involved order/booking without any restriction and issues. Rescheduling of any placed order/booking by the customer after the order/booking service/delivery time will not be accepted under any circumstances.
SECTION 10 – REFUND POLICY
10.1 Customers can only request for refund if their order/booking is made via Saloony Application using the “Paid by Card” payment method and the order/booking is cancelled and accepted by the service provider.
10.2 With regard to the cancellation terms mentioned in the section 9.4 and section 9.5, any order/booking cancellation request is made last minute (after the minimum required time for the cancellation process as per the terms mentioned in the section 9.5 and section 9.6) by the customer will not be accepted for any refund under any circumstance.
10.3 Order/booking of Salon/Home Service(s): if the cancellation request was made on time (before the minimum required time for the cancellation process as per the terms mentioned in the section 9.5) and once the service provider has accepted your cancellation, we will refund you the involved payment amount of your order/booking in full.
10.4 Order/booking of Make-up Artists: if the cancellation request was made on time (before the minimum required time for the cancellation process as per the terms mentioned in the section 8.6) and once the service provider has accepted your cancellation, we will refund you your non deposit amount (70% from your final payment) of the involved order/booking via Saloony Application.
10.5 Any refund related to the “Services” offered by any Make-up Artists, will not include the Deposit Amount 30% (E.g. if the order/booking final payment is QR100.00, then the deposit amount will be accepted as QR30.00) from your final payment of the involved order/booking via Saloony Application.
10.6 With regard to the terms mentioned in the section 9.8, any request for refund will not be accepted and therefore, you will not receive any refund from us or our service provider.
SECTION 11 – CUSTOMER SERVICE/SUPPORT
11.1 As we try to keep our customers happy, we always try our best to support all our customers for any “Products”, “Services”, Saloony App Services and feature related inquiries within the mentioned Customer Service/Support working hours and communication channels (such as: phone and email) which can be found inside the Support Page of the Saloony Application (after you have successfully logged in).
11.2 For any support regarding Saloony Application, you agree to allow us to contact you verbally (over the phone) and/or electronically (via Emails, SMS or In-App Notifications) at any time. And you agree to receive support via verbal communications and/or electronic communications without any limitation (such as: date and time of support, duration of support, and information used for the purpose of support).
11.3 While we are in contact with you for your support and/or if you request to have further support from us, you agree to update/provide us the required latest and accurate details related to your support query, your Saloony user account (except your user account password) and other support related details such as orders/booking details (if applicable and without your credit/debit card info) at any time via required communication channel by Saloony Customer Service/Support Team.
SECTION 12 - THIRD-PARTY LINKS
12.1 Certain content or information of “Products” and “Services” available via this Saloony Application may include materials from third parties.
12.2 Third-party links on this Saloony Application may direct you to third-party applications that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or applications, or for any other materials related to “Products”, and/or “Services” of third-parties.
12.3 We are not liable for any harm or damages related to the purchase or use of goods, App Services, resources, content, or any other transactions made in connection with any third-party applications. Complaints, claims, concerns, or questions regarding third-party “Products” and/or “Services” should be directed to the third-party.
SECTION 13 - USER COMMENTS, REVIEWS, RATINGS, SUGGESTIONS, FEEDBACK AND OTHER SUBMISSIONS
13.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, feedback, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
13.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
13.3 You agree that your comments, feedback, suggestions, and/or review will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
13.4 You further agree that your comments, feedback, suggestions, and/or review will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the App Services or any related feature of the Saloony Application. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments, feedback, suggestions, and/or review. You are solely responsible for any comments, feedback, suggestions, and/or review you make and their accuracy. We take no responsibility and assume no liability for any comments, feedback, suggestions, and/or review posted by you or any third-party.
SECTION 14 - PERSONAL INFORMATION
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
15.1 Occasionally there may be information on our Saloony Application or in the App Service that contains typographical errors, inaccuracies or omissions that may relate to “Product” (including “Product” descriptions, pricing, promotions, offers, delivery charges, transit time and availability) and/or “Service” (including ”Service” descriptions, pricing, promotions, offers, transport charges, transport time and availability). We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the App Service or on any related feature of the Saloony Application is inaccurate at any time without prior notice (including after you have submitted your order).
15.2 We undertake no obligation to update, amend or clarify information in the App Service or on any related feature of the Saloony Application, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the App Service or on any related feature of the Saloony Application, should be taken to indicate that all information in the App Service or on any related feature of the Saloony Application has been modified or updated.
SECTION 16 - PROHIBITED USES
16.1 In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the Saloony Application or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the App Service or of any related feature of the Saloony Application, other applications, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the App Service or any related feature of the Saloony Application, other application, or the Internet. We reserve the right to terminate your use of the App Service or any related feature of the Saloony Application for violating any of the prohibited uses.
SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
17.1 We do not guarantee, represent, or warrant that your use of our App Services and/or features will be uninterrupted, timely, secure, or error-free.
17.2 We do not warrant that the results that may be obtained from the use of the App Services and/or features will be accurate or reliable.
17.3 You agree that from time to time we may remove the App Service and/or feature for indefinite periods of time or cancel the App Service and/or feature at any time, without notice to you.
17.4 You expressly agree that your use of, or inability to use, the App Service and/or feature is at your sole risk. The App Service and all “Products” and “Services” delivered to you through the App Service and/or feature are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
17.5 In no case shall Saloony Trading W.L.L, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the “Service” or any “Product” procured using the App Service, or for any other claim related in any way to your use of the “Service” or any “Product”, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the “Service” or any content (or “Product”) posted, transmitted, or otherwise made available via the App Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 18 - INDEMNIFICATION
18.1 You agree to indemnify, defend and hold harmless Saloony Trading W.L.L and our parent, subsidiaries, affiliates, service partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 19 - SEVERABILITY
19.1 In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - TERMINATION
20.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
20.2 These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our App Services, or when you cease using our Saloony Application.
20.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our App Services (or any part thereof).
SECTION 21 - ENTIRE AGREEMENT
21.1 The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
21.2 These Terms and Conditions and any policies or operating rules posted by us on this Saloony Application or in respect to The App Service constitutes the entire agreement and understanding between you and us and govern your use of the App Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
21.3 Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
SECTION 22 - CHANGES TO TERMS AND CONDITIONS
22.1 You can review the most current version of the Terms and Conditions at any time at this page.
22.2 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Application. It is your responsibility to check our Application periodically for changes. Your continued use of or access to our Application or the App Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
23.1 Questions about the Terms and Conditions should be sent to us at firstname.lastname@example.org.